| THE POND SHOP'S ORDER INFORMATION PAGE |
CALL
1-800-497-3627 (24 HOURS A DAY, ORDERS ONLY)
Technical Help /
Orders (509)-586-1945
E MAIL
Orders only
1-800-497-3627 24 hours a day
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Tell us what you want to order along with any special instructions. Sorry,
our people at the "Order" number can't answer detailed questions about the products. For that,
if necessary, E MAIL us at pondshop@pondshop.com,
or pondshop.com@gmail.com , we have
a line for technical or product information at (509)
586-1945 available from 9-5 PST.
PHONE
509-586-1945
FAX
509-586-1384
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Write down what you want, with Visa, MasterCard, Discover, or American
Express credit card numbers and expiration date, shipping instructions,
address, and any other instructions.
E-Mail
the order with your credit card information
We accept DISCOVER & NOVUS, VISA, MASTERCARD, & American
Express cards
We accept American Express Corporate "P" cards too!
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Once we receive your order, we will begin to process your order and shipment
immediately. When orders have been placed by E Mail, we will attempt to return
an E Mail confirming ship date, items and cost, and a tracking number to allow
you to track your shipment using the above order track form.
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Include credit card numbers, expiration date, name, address where UPS can
deliver, daytime or night-time telephone number (important), and any special
instructions such as next day delivery, ship to 2nd address, etc.
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Form included below for your convenience. Simply block the form, copy, then
click on E-Mail (or Place Order
below) and paste the form into the box. Now type in the items to be ordered,
all information, Click on send and you've placed an order the fastest way
possible! Sorry, we cannot ship collect!
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Charges will be at current price, plus applicable UPS, US Mail, or Common
Carrier, plus applicable taxes, etc. As a service to our customers, Koi
Joy will follow your directions and ship by your preferred shipping method. When
not specified, we ship by the method of least expense or greatest speed.
Freight and handling charges are non-refundable expenses (see our
Money Back Guarantee below). An additional fee of $10 handling will be
charged for any Air Freight or shipments outside of the 48 contiguous states.
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NAME:
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ADDRESS:
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STREET:
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CITY, STATE, ZIP CODE, COUNTRY:
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AREA CODE / TELEPHONE / TIME:
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ITEM # / DESCRIPTION / etc:
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ITEM#:
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ITEM#:
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ITEM#:
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ITEM#:
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ITEM#:
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ITEM#:
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ITEM#:
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ITEM#:
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SPECIAL INSTRUCTIONS:
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Credit Card #:
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Exp Date:
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Other: Send check or money order with your order to:
Also as part of our efforts to provide a complete source of the best of the
available pond related materials and supplies, we have tried to assure that
these materials will always be available to our customers, whether they are our
commercial customers or our friends in the hobby of raising their fish. With
this in mind, we realize that our dealers and distributors will have to make a
living, while employing their local help all over the US, Canada, and Europe.
Our pricing is fair for all, distributors, dealers, and all of our friends and
customers. Koi Joy has a "MAP" system (minimum advertised pricing) in effect that requires that all of our commercial customers
selling direct to end users, must sell the products for the same pricing seen on
this website as "list price" or advertised pricing. Any price
advertised on a web site, auction, advertisement in magazines, etc. for less
than our normal pricing as seen on this website, ie. www.pondshop.com
will constitute a violation of that requirement, and may result in loss of
purchase, and reselling rights of that/those products. Again, this is intended
to assure fair and equitable treatment all over the country, for the big guy and
the little guy! Any help in locating anyone violating this program would be
appreciated.
KOI JOY's POND SHOP
422 East Columbia Drive
Kennewick Wa. 99336
OUR MONEY BACK GUARANTY AND RETURN POLICY
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Money Back Guarantee! We guarantee your satisfaction with all products except
for living products (fish, plants, etc. For these items, see below) or we will refund your money as follows:
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First 30 days after purchase - Unused items: Tell us the date of purchase,
and we will refund your purchase price (excluding freight and handling
charges) in full within the first 30 days of purchase. No returns
accepted on used items!
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30 days after purchase - Unused items: We will refund your purchase price
minus a 20 % restocking charge.
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After 30 days - Products are guaranteed to perform as advertised, for the
manufacturers warranted period. We will either
replace or repair the item at our discretion. Items will only be accepted
for return when in unused condition (Refund does not include
freight and handling charges).
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In every case, purchaser must call Koi Joy to get a Return Merchandise
Authorization number (RMA) and then return the item to Koi Joy at the address
below (no packages will
be accepted for return without an RMA on the outside of package). Item
must be returned at purchasers expense with RMA number clearly visible
on outside of package, and a letter inside explaining problem completely.
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Warranty Issues: If product fails within warranty period customer assumes
freight charges both inbound to Koi Joy and outbound to manufacturer and also
assumes freight charges for replacement merchandise sent back to the customer.
Of course customer is always welcome to send merchandise back to manufacturer
after first contacting manufacturer. Customer must call and get RMA
authorization before sending item back to Koi Joy.
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Koi Joy assumes no blame or fault for use or mis-use of products due to the potential for over-dosing or additive effect when combined
with other products.
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For fish or plant orders, you must notify Koi Joy within 24 hours of receipt,
when fish or plants are received in bad health. We try to assure safe
delivery by air UPS, USPS, or other. We will inform the customer of
method of delivery, and date of delivery prior to shipment. Once agreement has
been made as to delivery method and date, it is the responsibility of the
customer to arrange safe pickup or receipt.
KOI JOY's POND SHOP
422 East Columbia Drive
Kennewick Wa. 99336
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KOI JOY would appreciate your spreading the word for us. Mention
our home page to your friends, place a link in your homepage, etc.!
Technical Help /
Orders (509)-586-1945
Orders only
1-800-497-3627 24 hours a day
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